Terms of Service

Please read these terms carefully before using our services

Last Updated: October 4, 2025

Welcome to Vytros.com. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

1. Services Overview

Vytros provides web development, design, and digital solutions to clients worldwide. Our services include but are not limited to website development, UI/UX design, web applications, and digital consulting.

2. Acceptance of Terms

By engaging with Vytros services, you acknowledge that you have read, understood, and agree to these Terms of Service. These terms constitute a legally binding agreement between you (the "Client") and Vytros (the "Service Provider").

3. Service Delivery

3.1 Project Scope

Each project will be defined through a written agreement or proposal outlining deliverables, timelines, and pricing. Any changes to the agreed scope may result in additional charges.

3.2 Timeline

Project timelines are estimates and may vary based on complexity, client feedback, and unforeseen circumstances. Vytros will make reasonable efforts to meet agreed-upon deadlines.

3.3 Client Responsibilities

Clients are responsible for providing necessary materials, content, feedback, and access in a timely manner. Delays caused by client inaction may extend project timelines.

4. Payment Terms

4.1 Pricing

All prices are quoted in the currency specified in the project agreement. Prices are subject to change for future projects but will remain fixed for ongoing projects once agreed upon.

4.2 Payment Schedule

Payment terms will be specified in the project agreement. Typical payment structures include:

  • 50% upfront deposit before project commencement
  • 50% upon project completion and delivery
  • Alternative milestone-based payments as agreed

4.3 Late Payments

Payments not received within 7 days of the due date may result in project suspension until payment is received. A late fee of 5% may be applied to overdue invoices.

4.4 Payment Methods

We accept payments via bank transfer, credit/debit cards, PayPal, and other digital payment methods as specified during the transaction.

5. Refund Policy

Important: Refunds are only applicable in cases of non-functionality or non-delivery as outlined below.

5.1 Refund Eligibility

Refunds will be considered only under the following circumstances:

  • Complete non-delivery of agreed services without justifiable cause
  • Delivered product is fundamentally non-functional and cannot be fixed within a reasonable timeframe
  • Vytros unilaterally cancels the project before commencement

5.2 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind or business direction by the client
  • Client dissatisfaction with design aesthetics (subjective preferences)
  • Work completed according to agreed specifications
  • Client-caused delays or lack of cooperation
  • Third-party service failures beyond Vytros control
  • After final delivery and client acceptance of the project

5.3 Refund Process

Refund requests must be submitted in writing within 14 days of the alleged non-functionality. Vytros will investigate and respond within 7 business days. Approved refunds will be processed within 14-30 business days.

5.4 Partial Refunds

In cases where partial work has been completed, refunds will be prorated based on work delivered versus work outstanding.

6. Intellectual Property Rights

6.1 Ownership Transfer

Upon full payment, the client receives ownership of the final deliverables created specifically for their project. This includes custom code, designs, and content created by Vytros.

6.2 Pre-existing Materials

Vytros retains ownership of pre-existing code libraries, frameworks, design templates, and methodologies used in project delivery. Clients receive a license to use these materials as part of their delivered project.

6.3 Portfolio Rights

Vytros reserves the right to showcase completed projects in portfolios, case studies, and marketing materials unless explicitly agreed otherwise in writing.

6.4 Third-Party Licenses

Clients are responsible for obtaining necessary licenses for third-party assets (fonts, images, plugins) used in their projects unless otherwise agreed.

7. Confidentiality & Privacy

7.1 Non-Disclosure

Vytros agrees to keep all client information, business strategies, and proprietary data confidential. We will not disclose sensitive information to third parties without client consent.

7.2 Data Protection

We implement industry-standard security measures to protect client data. However, no system is completely secure, and we cannot guarantee absolute security.

7.3 Data Collection

We collect only necessary information to provide services. For detailed information on data handling, please refer to our Privacy Policy.

8. Security Measures

8.1 Website Security

Vytros implements security best practices in all projects, including:

  • HTTPS/SSL encryption
  • Secure coding practices
  • Regular security updates and patches
  • Protection against common vulnerabilities

8.2 Client Responsibilities

Clients are responsible for:

  • Maintaining secure passwords and access credentials
  • Regular backups of their websites and data
  • Timely installation of security updates (if managing their own hosting)
  • Monitoring for suspicious activity

8.3 Security Incidents

While we take security seriously, Vytros is not liable for security breaches resulting from client negligence, third-party services, or sophisticated attacks beyond industry-standard protection measures.

9. Warranties & Disclaimers

IMPORTANT: Please read this section carefully as it significantly limits Vytros's liability.

9.1 Limited Warranty

Vytros warrants that services will be performed in a professional manner consistent with industry standards. We provide a 30-day warranty period for bug fixes on delivered projects, where bugs are defined as functionality that does not work as specified in the original agreement.

9.2 "AS IS" Services

EXCEPT FOR THE LIMITED WARRANTY ABOVE, ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that services will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy or reliability of any information obtained through our services
  • Any implied warranties arising from course of dealing or usage of trade

9.3 No Guarantees

VYTROS DOES NOT GUARANTEE, WARRANT, OR MAKE ANY REPRESENTATIONS REGARDING:

  • Business results, increased revenue, or profitability
  • Search engine rankings or SEO performance
  • Website traffic, conversion rates, or user engagement
  • Compatibility with all browsers, devices, or future technology
  • 100% uptime or availability (hosting dependent)
  • That your website will meet your specific expectations or requirements beyond the agreed scope

10. Limitation of Liability

CRITICAL: This section significantly limits our financial responsibility. By using our services, you acknowledge and agree to these limitations.

10.1 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VYTROS'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO VYTROS FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

10.2 Exclusion of Consequential Damages

IN NO EVENT SHALL VYTROS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, or business opportunities
  • Loss of data, goodwill, or reputation
  • Business interruption or lost savings
  • Cost of substitute services or products
  • Downtime or unavailability of services
  • Any damages arising from your inability to use the services
  • Claims by third parties

This exclusion applies regardless of whether Vytros has been advised of the possibility of such damages and regardless of the legal theory upon which the claim is based (contract, tort, negligence, strict liability, or otherwise).

10.3 Client Assumption of Risk

CLIENT ACKNOWLEDGES AND AGREES THAT:

  • Use of our services is at the client's sole risk
  • Client is solely responsible for business decisions based on deliverables
  • Client assumes all risks associated with implementation and use of delivered projects
  • Client is responsible for maintaining adequate backups and disaster recovery plans

10.4 Third-Party Liability Disclaimer

VYTROS SHALL NOT BE LIABLE FOR:

  • Failures, errors, or security breaches of third-party services (hosting, payment processors, APIs, plugins, CDNs, etc.)
  • Changes to third-party terms, pricing, or service discontinuation
  • Compatibility issues with third-party software or services
  • Third-party intellectual property claims
  • Actions or inactions of third-party contractors or subcontractors
  • Client's interactions with end users of the delivered project

10.5 Technical Liability Limitations

VYTROS IS NOT RESPONSIBLE OR LIABLE FOR:

  • Security breaches resulting from client negligence (weak passwords, shared credentials, etc.)
  • Data loss if client fails to maintain adequate backups
  • Performance issues caused by inadequate hosting resources
  • Compatibility with legacy browsers or outdated devices
  • Changes to web standards, browser updates, or technology deprecation after project delivery
  • Malware, viruses, or hacking attempts by third parties
  • Client modifications to delivered code or designs
  • Issues arising from client's content, including copyright infringement or defamatory material

10.6 Force Majeure & External Factors

VYTROS SHALL NOT BE LIABLE FOR DELAYS OR FAILURES DUE TO:

  • Natural disasters, pandemics, or acts of God
  • Internet outages, DNS failures, or infrastructure issues
  • Government actions, regulations, or legal restrictions
  • Labor disputes or supply chain disruptions
  • Cyber attacks, DDoS attacks, or data center failures
  • Any circumstances beyond Vytros's reasonable control

10.7 Client Indemnification

Client agrees to indemnify, defend, and hold harmless Vytros, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

  • Client's use or misuse of delivered services or products
  • Client's breach of these Terms of Service
  • Client's violation of any law or regulation
  • Client's infringement of any intellectual property or other rights of any third party
  • Content provided by the client (text, images, videos, etc.)
  • Client's interactions with end users or customers

10.8 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, Vytros's liability will be limited to the greatest extent permitted by law.

11. Third-Party Services

Projects may incorporate third-party services (hosting, payment processors, APIs, plugins). Vytros is not responsible for:

  • Outages or failures of third-party services
  • Changes to third-party terms or pricing
  • Third-party service discontinuation
  • Third-party data breaches or security issues

12. Maintenance & Support

12.1 Post-Launch Support

Basic support for 30 days post-launch is included to address bugs and technical issues related to our work.

12.2 Ongoing Maintenance

Ongoing maintenance, updates, and support beyond the initial 30 days can be arranged through separate maintenance agreements at our prevailing rates.

12.3 Content Updates

Content updates, feature additions, and design changes after project completion are considered new work and will be quoted separately.

13. Project Cancellation

13.1 Client Cancellation

Clients may cancel projects at any time by providing written notice. In such cases:

  • All work completed to date must be paid for
  • Deposits are non-refundable
  • Outstanding invoices remain due
  • Work in progress may be delivered in its current state

13.2 Vytros Cancellation

Vytros reserves the right to cancel projects if:

  • Client breaches these terms
  • Payment terms are not met
  • Client provides false or misleading information
  • Project requires illegal or unethical work

14. Dispute Resolution

14.1 Good Faith Resolution

Both parties agree to attempt resolution of disputes through good faith negotiation before pursuing legal action.

14.2 Mediation

If direct negotiation fails, parties agree to pursue mediation before litigation.

14.3 Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Uttarakhand, India.

15. Force Majeure

Vytros shall not be liable for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, internet outages, government actions, or other force majeure events.

16. Modifications to Terms

Vytros reserves the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of modified terms.

Existing projects will remain under the terms agreed upon at project commencement unless mutually agreed otherwise.

17. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with any project agreements or proposals, constitute the entire agreement between the client and Vytros and supersede all prior agreements and understandings.

Questions About These Terms?

If you have any questions or concerns about these Terms of Service, please contact us:

Email: support@vytros.com

Website: www.vytros.com